Comprehension quiz

Booking a Repair Service

Listen to the lesson carefully, then answer 10 comprehension questions. Pick one option per question.

Question 1What is the main purpose of the woman's call?

To buy a new washing machine To order spare parts for a machine To arrange a repair visit for her washing machine To complain about an earlier repair

Question 2When will the engineer finally come to look at the machine?

Thursday morning between nine and twelve Thursday afternoon between two and four Friday morning between nine and twelve Friday afternoon between two and four

Question 3What exactly does the forty-pound call-out fee cover?

Only the cost of new parts The first hour of labour A full day of repair work A second visit if needed

Question 4What make is the washing machine that the woman owns?

Benson Denson Branson Bentsen

Question 5Roughly how old is the woman's broken washing machine?

About two years old About four years old About six years old About ten years old

Question 6What was the machine doing when it stopped working?

It was filling with water It had just been switched on It was in the middle of a cycle It was being repaired

Question 7What address does the woman give for the repair visit?

Fifty, Meadow Lane Fifteen, Meadow Road Fifty, Meadow Road Fifteen, Meadow Lane

Question 8What will the engineer do before arriving at the house?

Call about half an hour in advance Send a text message the night before Arrive without any warning Email a list of spare parts

Question 9How does the woman react to the forty-pound call-out fee?

She thinks it seems reasonable She says it is too expensive She asks for a discount She refuses to pay in advance

Question 10Why does the woman ask whether Friday afternoon is possible?

The engineer suggested Friday first Friday is a public holiday The machine is needed on Thursday Thursday is difficult for her