IELTS Conversations

Booking a Repair Service

A householder arranges an engineer visit for a broken washing machine and changes the day.

B29 min

Lesson progress0 / 10 sentences

Sentence 1 of 10

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Focus on stressed words first, then fill in the smaller connecting words.

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1Good afternoon, I need someone to look at my washing machine, which has stopped working.

2Of course. Can you tell me the make of the machine and roughly how old it is?

3It is a Benson, about four years old, and it stopped in the middle of a cycle.

4I see. Our call-out fee is forty pounds, which covers the first hour of labour.

5That seems reasonable. When would an engineer be able to come and have a look?

6We could send someone on Thursday morning, between nine and twelve, if that suits.

7Actually, Thursday is difficult for me. Would Friday afternoon be possible instead?

8Let me see. Yes, we have a slot on Friday, between two and four.

9Perfect. The address is fifteen, Meadow Lane, and the postcode is B R two four Q T.

10Got it. The engineer will call you about half an hour before he arrives.

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