Quiz · Returning a Faulty Jacket

Question 1What is the customer's main purpose in this dialogue?

To exchange a jacket for a bigger size To return a faulty jacket and get money back To ask the shop to repair a broken zip To complain about the shop's high prices

Question 2When did the zip on the customer's jacket break?

The first time the customer wore it About two weeks after it was washed While the customer was still in the shop After the customer caught it in a door

Question 3How long will the refund take to appear in the customer's account?

Within one working day Within two full weeks Within three to five working days Within thirty days at the latest