Everyday Conversations

Returning a Faulty Jacket

A customer explains a problem with a jacket and asks the shop for a refund.

B29 min

Lesson progress0 / 11 sentences

Sentence 1 of 11

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Type what you hear (Bấm vào bất kỳ từ nào trong bài để tra từ điển 1-click)

Focus on stressed words first, then fill in the smaller connecting words.

Make your best attempt before using a hint. Mistakes help your ear improve.

After checking, repeat the whole sentence and match its natural rhythm.

1Good morning, I would like to return this jacket that I bought here, please.

2I bought it here about two weeks ago, and I still have the receipt.

3The problem is that the zip broke the first time I wore it.

4I am sorry to hear that; let me have a look at it.

5You are right, the zip is completely stuck and cannot be repaired.

6Would you like to exchange it for another jacket of the same value?

7Actually, I would prefer to get my money back if that is possible.

8Of course, we can give you a full refund to your bank card.

9The money should appear in your account within three to five working days.

10Thank you very much for being so helpful about this whole awkward situation.

11Not at all, and once again we apologise for all the inconvenience.

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