Mind & Psychology

Listening with Real Empathy

A talk about empathetic listening and how it builds trust in relationships.

B29 min

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1Most of us believe we are good listeners, but research suggests otherwise.

2When our friends share their problems, we often rush to give them advice.

3However, what people usually need first of all is simply to feel understood.

4Empathetic listening means focusing your attention completely on the other person's experience.

5You put aside your own opinions and judgements for a little while.

6Instead of planning your reply, you notice their tone of voice and their feelings.

7Simple phrases such as that sounds really hard can show that you care.

8Studies show that feeling heard reduces stress and builds trust between people.

9Strong relationships both at home and at work depend on this skill.

10Fortunately, empathy is not a fixed talent but a skill that anyone can learn.

11With daily practice, anyone can become a more patient and caring listener.

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