1Good morning, I need to send this parcel to Australia before my sister's birthday next month.
2Certainly, if you place it on the scales, I can weigh it and then show you the different delivery options available.
3Right, it feels quite heavy, because there are books inside, as well as a small gift and some photographs.
4It is just under two kilos, so standard airmail would cost eighteen pounds, while express courier comes to thirty-five.
5How long does the standard service normally take? Her birthday is on the twenty-eighth, so timing matters rather a lot.
6Standard airmail usually takes ten to fourteen working days, whereas the courier promises delivery within five days, fully tracked.
7In that case the courier is worth the extra money, although I should probably insure the parcel as well.
8Insurance up to one hundred pounds adds four pounds, and anything above that would be eight pounds, based on the value.
9The contents are worth about sixty pounds, so the basic cover should be enough, could you also give me a receipt?
10Of course, and please write the address clearly on this customs label, including the postcode, which people often forget.
11There we are. Sorry, I nearly wrote her old address, but I have corrected it now to seventeen Harbour Road.
12Perfect, everything is done, your tracking number is on this receipt, and the parcel should arrive by the twenty-sixth.