Everyday Conversations

Returning a Faulty Kettle

A shopper takes a broken kettle back to the shop and asks for a refund.

B17 min

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1Last week I bought an electric kettle from the shop on the high street.

2When I got home, I discovered that it did not work at all.

3The light came on, but the water stayed completely cold.

4So this morning I took it back and asked for a refund.

5The shop assistant said she could not help me without a receipt.

6Luckily, I had kept it in my wallet, so I showed it to her.

7She apologised and offered me a new kettle or my money back.

8I decided to take the money because I found a cheaper one online.

9She filled in a form and gave me the cash straight away.

10Now I always check things carefully before I leave the shop.

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