1When Hana took over the branch, sales had fallen for six straight months.
2The staff were tired, and the best salesperson had just resigned without warning.
3Instead of blaming anyone, she spent her first week listening to every employee.
4She discovered that unclear goals, not lazy workers, were hurting the results.
5Together the whole team wrote three simple monthly targets on the office wall.
6Every Friday they reviewed progress openly and celebrated even the smallest improvements.
7Hana also paired junior staff with experienced mentors who coached them weekly.
8Within four months the branch had returned to profit for the first time.
9Head office noticed and asked Hana to explain her methods to other managers.
10She told them that trust and clear goals cost nothing but change everything.
11Good management, she believes, is mostly about removing obstacles that block people.