Quiz · Handling a Difficult Client

Question 1What does the speaker mainly describe in this passage?

How his team solved problems with a demanding client Why his agency refused to work with a client How he found a new manager for his team Why his team missed an important deadline

Question 2Why did the client keep changing his requirements so often?

He did not trust the agency's designers He wanted to cancel the project slowly His manager was putting enormous pressure on him He had never worked with an agency before

Question 3What lesson did the speaker learn from this experience?

Difficult clients should always be refused politely Patience and honest conversation solve most conflicts Written contracts are more important than meetings Fixed deadlines make every project successful