Quiz · My First Week at a Travel Agency

Question 1What is this talk mainly about in general?

How to book train tickets for customers Why travel agencies are always very busy How to plan holiday trips for groups The speaker's first week in a new job

Question 2Which tasks does the speaker do for customers?

She plans trips and sells travel insurance She answers emails and books train tickets She writes reports and answers the phone She checks passports and books hotel rooms

Question 3What will the speaker learn to do next week?

How to answer difficult emails from customers How to use the new telephone system at work How to plan trips for groups of travelers How to train new workers in the agency