Comprehension quiz

Internet Service Problem

Listen to the lesson carefully, then answer 10 comprehension questions. Pick one option per question.

Question 1Why is the customer calling the internet company?

To order a new phone line To pay an overdue bill To report that the internet is not working To change his home address

Question 2According to the company's records, when did the engineer visit?

On Tuesday morning On Tuesday afternoon On Wednesday morning On Wednesday afternoon

Question 3What solution does the customer choose in the end?

A new router sent by post Another engineer visit A refund on his bill A cheaper monthly plan

Question 4What account number does the customer give the agent?

Five five two oh seven one Five five oh two seven one Five oh five two seven one Five five oh seven two one

Question 5At what address does the customer live, according to the call?

At thirty-two Mill Road At thirty-two Mill Lane At twenty-three Mill Lane At thirty-two Hill Lane

Question 6What problem does the customer's internet connection have?

It drops every few minutes It is slower than promised It only works at night It stops when it rains

Question 7According to the engineer, what might be causing the problem?

The telephone line The account settings The router The cable outside

Question 8How long might the new router take to arrive with the current delays?

Two working days One week Five working days Up to four working days

Question 9What does the customer ask the company to confirm?

That an engineer will call first That there is no extra charge on his bill That the router is the latest model That his old router will be collected

Question 10What will the agent email to the customer at the end of the call?

A copy of his latest bill Instructions for installing the router A customer satisfaction survey A reference number for the call