Comprehension quiz

Opening a Bank Account

Listen to the lesson carefully, then answer 10 comprehension questions. Pick one option per question.

Question 1Why does the customer come to the bank this morning?

To close an old account To change her address details To order a new cheque book To open a bank account

Question 2What are the final three digits of the customer's phone number?

Nine one two Nine two one Nine one nine Two one nine

Question 3What document does the customer show as identification at the bank?

A driving licence A passport A student card A bank statement

Question 4Why does the customer want a current account at this bank?

To save money for a holiday To receive her salary Because she needs a debit card for shopping Because it pays higher interest

Question 5Besides her passport, what does the customer give the bank clerk?

A driving licence A recent photograph A letter with her address A copy of her birth certificate

Question 6How should the clerk spell the customer's surname correctly?

S A N T U S S A N D O S S A M T O S S A N T O S

Question 7On what date was the customer born, according to the conversation?

On the third of May On the third of March On the thirteenth of May On the thirtieth of May

Question 8What is the first part of the customer's phone number?

Oh seven eight eight Oh seven seven eight Oh seven eight seven Oh six seven eight

Question 9When will the customer's new debit card arrive by post?

The following morning In two working days At the end of the month Within a week

Question 10Why does the clerk ask the customer about the end of her phone number?

The line was unclear The computer rejected it He wants to check whether she said nine two one or nine one two She forgot part of the number