Quiz · Returning a Faulty Winter Jacket

Question 1What is the speaker's main purpose in this talk?

To warn people about shopping in the city centre To explain how shops design their returns policies To describe returning a faulty jacket and getting a refund To complain about a rude shop manager

Question 2What was wrong with the jacket the speaker bought?

The zip was broken and one pocket was torn It was the wrong size and colour The sleeves were too short for the speaker It had a large stain on the back

Question 3What did the manager offer the speaker at first?

A full refund to the speaker's bank card A free repair for the damaged jacket A replacement jacket of the same model A voucher instead of money back