Mind & Psychology

How Biases Shape Hiring Decisions

A hiring manager learns about cognitive bias and redesigns her interview process to be fairer.

B29 min

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1Claire believed that all of her hiring decisions were completely rational and fair.

2Then a training session on cognitive bias made her question that comfortable belief.

3She learned that people often favor candidates who remind them of themselves.

4Looking back she realized she had hired three people from her old university.

5The trainer also explained how strong first impressions can anchor every later judgement.

6Claire remembered rejecting a nervous candidate who later succeeded at a rival company.

7She decided to change her process instead of trusting her quick instincts.

8Now every candidate answers the same questions in the same careful order.

9A small panel scores each answer before anyone shares an opinion aloud.

10Her new hires are more diverse and the team performs better than before.

11Claire still has biases but she no longer lets them decide alone.

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