Everyday Conversations

Returning a Jacket

A customer returns a jacket that is too big and asks for a refund.

A26 min

Lesson progress0 / 10 sentences

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1Last week I bought a blue jacket from a shop in the town centre.

2When I tried it on at home, the sleeves were too long.

3So this morning I went back to the shop to return it.

4I showed my receipt to the woman at the customer service desk.

5She asked me why I did not want to keep the jacket.

6I explained that it was too big, and she smiled politely.

7She told me I could choose a smaller size or take a refund.

8I looked around, but there were no smaller jackets in my colour.

9In the end, I decided to take my money back instead.

10The whole thing only took ten minutes, which surprised me.

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